It seems in business everyone has time to send a letter if there is a complaint, but not many do so when a product is working good. I would like to take that time now.
We have purchased a number Sprue Pickers from Robotic Automation Systems over the last 15 years and some of these pickers have over 60,000 hours on them with virtually no repair or down time. To us, that is incredible! Figuring conservatively, that is over 8,000,000 cycles per picker.
I would like to take this opportunity to thank Craig Tormoen and his team for their professional service. Their entire staff has treated us great, from the technical calls down to the courtesy calls. They are all great to work with.
Over the past several years, the entire Robotic Automation Systems organization has provided exceptional service and support for our in-mold labeling (IML) applications. With all the demands placed on the manufacturing groups, it is critical to have a reliable automation system and the engineering capability to support it. Whether it is in the upfront engineering and design stage of a project, or in the execution or maintenance stages, Robotic Automation Systems has always provided a great level of support in making our projects run as efficiently as possible.
I would like to thank Craig and the whole team for their excellent customer service and support to our organization.
On behalf of Mikros Engineering, THANK YOU very much for all of your concern and time you and the Robotic Automation Systems team spent with us on our automation projects – and your willingness to come all that way at the drop of a hat to help us! I would be honored to recommend the team of automation professionals at Robotic Automation Systems to anyone getting into automation or looking for new or better ways of automating. Again, thank you from all of us at Mikros Engineering, and we look forward to working with you in the future!
We have recently conducted performance reviews of all our plant equipment and I wanted you to know that the in-mold labeling automation Robotic Automation Systems made for our 18 oz. stadium cup line continues to perform outstandingly well in all categories.
Running now for almost two years, it has proven to be durable, dependable and extremely easy to operate, convert to the different label configurations or adjust as needed for minor variations in the labels being handled – just as it was designed to do.
Simply put, you and your staff did an outstanding job of developing the design for this automation and then building it with acute attention to detail and the performance goals that we discussed.
I’m looking forward to working with you and your team again!
I want to say thank you to Robotic Automation Systems for their critical role in providing Plastech Corporation with the necessary tools to succeed in the implementation of in-mold decorating with several new customer product lines here at Plastech this past year. The technical knowledge and expertise of in-mold decorating and automation by Craig Tormoen is unsurpassed by any other vendor I have worked with. I am especially impressed with the responsiveness to technical questions and the professionalism of Craig and the whole Robotic Automation System’s team. I am excited and looking forward to starting the next program with Robotic Automation Systems!
We at ITW want you to know that we have been very pleased with the quality of equipment and service Robotic Automation Systems has provided. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your product and service, and we look forward to doing business with you for years to come!
We're pleased with the craftsmanship of Robotic Automation Systems automated rotary tables. They're very heavy duty and robust! Thank you for the great turntables and your outstanding service!