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In the last few years, the demand for robotic process automation (RPA) has grown exponentially. In addition to reducing costs, companies in many different industries are realizing the benefits of RPA to their customers as well as to their employees. In addition, the cost of automation has dropped steadily in recent years, making the investment in RPA more attractive for small and medium sized businesses.

If you’re considering the pros and cons of RPA, let’s discuss 7 very real uses for this innovative technology.

Customer Service

Customer service jobs can be very repetitive. A typical customer service task would involve referencing one or more databases in order to obtain the information required to handle the contact properly and to provide a positive experience for the customer. RPA can provide the needed information with speed and precision.

Invoice Processing

Using RPA to handle invoicing greatly reduces the opportunity for human error. The bot can access all of the pertinent data and process the invoice in a fraction of the time required for a human to do the same job, and at a lower cost.

RPA can Improve Productivity and Employee Morale

RPA can relieve employees of the tedious and time consuming aspects of their jobs and allow them to focus on more complicated tasks commensurate with their skills. In essence, the RPA is an additional employee that handles the mundane work, allowing the human to realize more productivity and, as a bonus, this can improve job satisfaction.


An automated payroll system can track employee hours, calculate deductions, and print physical pay checks or process direct deposits. Employees can easily access the payroll system to update items such as address or bank information, or changes in deductions. In addition, RPA provides management with better control of payroll in general.

Information storage

SMBs are flooded with data of all sorts. Sifting through all of it can seem to be an impossible task, but automation can allow information to be sorted and accessed quickly and without error. This can free up employees to handle items that require human intervention.


The same type of information processing that is useful in storing and sorting your data works just as well in generating reports of key performance indicators. RPA can provide management with the tools needed to spot trends, plan for adjustments, and measure results.

All in all, automation can improve employee morale, reduce operational expenses, and process data to provide small businesses with the agility needed in today’s competitive business environment.

Robotic Automation Systems has been a leader and innovator integrating automation and robotics for the plastics industry since 1993. Robotic Automation Systems solutions are custom engineered, built and fully integrated into your application and process – from complete turnkey automation systems to specific robotic automation application needs and tooling. We proudly represent a broad range of high-quality automation robots from several top-of-the-line manufacturers.

If you would like to see how we can help you with your automation or robotic needs, visit our website, or contact us at (608) 849-0880.

Automation Integrator